Frequently Asked Questions
If a state government entity utilizes OK.gov's Bill Pay System, users can pay online by visiting the following link. OK.gov also processes payments for many of the state's licenses and other governmental services. You can find these services on the eServices area on OK.gov.
View State Services utilizing OK.gov's Bill Pay System
View Local Services utilizing OK.gov's Bill Pay System
No. All Bill Pay accounts do NOT require login information or to verify information, etc. Visitors will only need to fill in the simple fields available to pay online and go through the easy payment process. Users will receive a receipt (and a printable version) at the end of the process verifying payment.
All OK.gov Bill Pay Systems are provided with security that is certified by Cybertrust, the world’s leading information-security specialist. All transactions are secure and encrypted. In addition to Cybertrust, many other security policies and practices are conducted to ensure the safety of user information.
Learn More About Secure Online Payments
This depends. Each agency or municipality determines which payments they will accept online, but OK.gov can ultimately accept Visa, Mastercard, Discover, America Express and electronic funds transfer (EFT) payments.
This depends. A $1 online convenience fee applies to each transaction. This fee supports the maintenance, hosting and customer service support provided for OK.gov's Online Bill Pay System. All users have the opportunity to review all applicable fees prior to finalizing the transaction. At that point, users will have the option to cancel the online transaction and pay via a traditional, offline method. Online payment is an alternative to traditional types of payments and is considered voluntary.
If you think about it, when you buy an envelope, pay 44 cents for a stamp, or jump in the car to pay your bills, you would be spending about the same amount of money as you would online. Not to mention, paying your bills online is faster, more convenient and much safer than dropping a check or cash in the mail or in a drop-off box at your local government agency.
Calculate Your Value of Time, Travel and Environmental Impact You Save By Paying Your Bills Online
If you or your users experience any technical issues throughout the online payment process, please contact OK.gov by calling 1(800) 955.3468 ext. 0 toll free, or (405) 524-3468 ext. 0 in the Oklahoma City area. If questions arise that are not technical in nature, please contact the government entity that provides this service.
7.
If a refund has been requested, how long will it take to see the refund back in the bank account?
Although OK.gov releases the funds immediately it could take several business days, depending on your banking institution, before the funds are put back in your account. Please contact your banking institution to find more information.
More than likely, these is an issue with the card's balance or the amount of the transaction being processed. Users will need to contact the bank or credit card company by using the customer service number available on the card to eliminate any card issues.
Yes, there is! Account holders can access the 'Marketing' area on PayOnline.OK.gov. On these pages, government representatives can find valuable printable marketing material, marketing suggestions or request an OK.gov representative to visit for an on-site marketing consultation. We want our bill pay account holders to succeed!
Yes, if we have not visited your city to help advertise your online bill pay system, or your adoption isn't where you want it, request that we come out and offer marketing suggestions to improve the adoption of the service.
General Questions
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Electronic funds transfer or EFT refers to a system of transferring money from a bank account through a payment system without any paper money changing hands.
The 3 or 4-digit code that can be found on the back of all credit cards.
It is a security measure put in place to ensure that the cardholder is the person making the transaction.