Certification and Redirection
Certification is a review process used to determine if certain services are medically necessary according to HealthChoice guidelines. Certification is performed by either the HealthChoice certification administrator or by the HealthChoice Health Care Management Unit (HCMU), depending on the type of service.
The provider must obtain certification under certain situations, including when the member or the member’s covered dependents:
- Are admitted to a hospital or are advised to enter a hospital.
- Require certain surgical procedures that are performed in an outpatient facility.
- Require certain diagnostic imaging procedures.
- Have HealthChoice as the second or third carrier.
Certification is required within three working days prior to scheduled hospital admissions, certain surgical procedures in an outpatient facility and certain diagnostic imaging procedures, or within one day following emergency/urgent services. To request certification, the provider must contact the certification administrator.
If certification is not initiated and approved within the time frames described above, but is approved after services are performed, and all other plan rules and guidelines are met, a 10 percent penalty is applied. The member is not responsible for this 10% penalty. If certification is denied because medical necessity guidelines are not met, either before or after services are performed, the claim is denied.
When using a non-Network provider, the member is responsible for paying the 10 percent penalty and for any services that are not deemed medically necessary according to HealthChoice guidelines.
For more information about certification, please reference the HealthChoice provider manual at https://www.ok.gov/sib/Providers/Provider_Manual/index.html or contact our certification administrator toll-free at 800-848-8121.
HealthChoice Select Active Redirection
In an effort to connect members with a HealthChoice Select facility, members may be contacted by a referral coordinator to help guide them through the HealthChoice Select process. A referral coordinator serves as the advocate throughout the entire process. The referral coordinator’s role is to ensure providers and members have a positive, beneficial experience.
An e-ticket is a member and facility identification document that will be provided to the member and facility from a referral coordinator. The e-ticket contains all the relevant registration information and will serve as confirmation to schedule a Select service, but is not required to access a Select facility.
The HealthChoice certification administrator can be contacted at:
Toll-free number: 800-848-8121
Mailing address: P.O. Box 167608, Irving, TX 75016-9826
Toll-free number: 844-464-4276
Mailing address: P.O. Box 42096, Oklahoma City, OK 73123-3005
Facility Steps for Redirection