Pharmacy Access During A Declared Disaster Or Other Public Health Emergency

To replace a medication(s) that is lost or damaged during a declared disaster or other public health emergency, you should have your pharmacy contact Medco’s Pharmacy Help Line toll-free at 1-800-922-1557. This number is located on the back of your HealthChoice pharmacy ID card.

You may also contact Medco’s Member Services toll-free at the numbers listed below. You should explain the emergency situation or declared disaster and ask for an override to obtain your lost or destroyed medication(s).

Members with Part D:        1-800-590-6828
                                        TDD:  1-800-716-3231
Members without Part D:    1-800-903-8113
                                        TDD:  1-800-825-1230