Provider Claim Appeals
Providers can appeal a claim by submitting a letter to the claims administrator at the address designated for correspondence.
If the initial appeal is upheld and you have additional information to submit for review, a written request must be sent to the claims administrator petitioning another appeal of the claim payment. Submit the written request for an additional appeal to the correspondence address:
HP Administrative Services, LLC (HP)
PO Box 24110
Oklahoma City, OK 73124
All appeals must be made in writing within two years from the date of the Remittance Advice (RA).
Dispute Resolution (Network Providers only): An additional 90 days from the first notification is allowed for disputes. If the attempt to resolve the issue is not successful, payment shall be issued in accordance with the Dispute Resolution Rights as defined in the Network Provider Contracts.