Missing ERA Policy
A late or missing Electronic Remittance Advice (ERA) 835 transaction is defined as a maximum elapsed time of four business days following the receipt of the EFT payment. If the provider is missing an ERA, the provider should first contact the clearinghouse to ensure they have received all 835 transactions.
If the clearinghouse cannot trace the ERA, the provider should have the following available: their provider ID, the EFT effective date, EFT payment amount, and the CCD+ information on the EFT payment for the missing ERA. The provider should then call our health and dental claims administrator at 1-405-416-1800 or toll-free 1-800-782-5218. TDD users call 1-405-416-1525 or toll-free 1-800-941-2160.