Members with Part D can replace lost or damaged medications if the loss occurred as the result of a declared national disaster or public health emergency.
Your pharmacy must contact Express Scripts' Pharmacy Help Line toll-free at 1-800-922-1557. This number is also located on the back of your HealthChoice pharmacy ID card. Express Scripts will work with your pharmacy to authorize an early refill or override the maximum day's supply per fill. You are still responsible for the applicable copay per fill.
If you need more information, please contact Express Scripts Member Services at:
Toll-free 1-800-590-6828
TDD users call toll-free 1-800-716-3231