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How to Resolve Java Runtime Errors�

If you are experiencing Runtime Errors while you are editing your pages in the "Design"�(text editor) area, please follow the steps below to resolve the errors.�If you are experiencing slow response time while in the "Design"�(text editor) area, please clear your Java Console cache as described in the right column below.�

Please contact OK.gov if you continue to experience difficulties with Java: You can call 405-524-3468 or Email us.

STEP�1:�Uninstall all versions of Java through the Control Panel�

(You must have administrative rights to your computer to make this update. If you do not have administrative rights, please contact your help desk for assistance.)

For Windows XP Users:

- Go to: Start -> Settings -> Control Panel -> Add/Remove Programs
- Select JRE listed and remove them one by one
- Now go to: Manual download page and download latest version of Java.

For Windows Vista Users:

- Go to: Start -> Settings -> Control Panel -> Programs and Features
- Select JRE listed and remove them one by one
- Now go to: Manual download page and download latest version of Java.

If you are still experiencing errors, please proceed to step 2.

STEP�2: Turn Off Third Party Extensions

- Open Browser
- Go to: Tools -> Internet Options -> Advanced -> Manage add-ons -> Deselect "Enable Third Party �Extensions" if it is selected.

If you are still experiencing errors, please proceed to step 3.

STEP�3: Disable add-ons in Internet Explorer

- Open Browser
- Go to: Tools -> Internet Options -> Programs -> Manage add-ons -> select add-on that you wish to disable and then click Disable (Settings)

Note: disable add-ons like SSVHelper Class, Windows Live Sign-in add-on, old Java plug-ins, etc.

- Go to: control panel and uninstall all versions of Java Runtime
- Go to: C:->Documents and Settings->User->Application Data->Sun->Java.
- Delete Java directory
- Now go to: Manual download page and download latest version of Java.

If you are still experiencing errors, please proceed to step 4.

STEP�4: Reload policy configuration in Java Console

Internet Explorer

- From the browser menu bar, click Tools
- Select Sun Java Console
- Type the letter r in the Java Console

Mozilla 1.4+

- From the browser menu bar, click Tools
- Select Web Development > Java Console
- Type the letter r in the Java Console

How to Improve the speed of the text editor

Clear Java Console Cache

Internet Explorer

- From the browser menu bar, click Tools
- Select Sun Java Console
- Select the "Clear"�button in the Java Console

Mozilla 1.4+

- From the browser menu bar, click Tools
- Select Web Development > Java Console
- Select the "Clear"�button in the Java Console

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Click on the button below to verify which version of Java is currently installed on your computer.